Policies

We want you to be completely satisfied with your order. If you're not happy with your purchase, please contact us within 14 days of receiving your order.

Conditions for returns:

• Items must be in original, unused condition
• Custom or decorated items may not be eligible for return
• Return shipping costs are the responsibility of the buyer unless the item is defective
• Refunds will be processed within 5-10 business days

For defective or incorrect items, please contact us immediately and we'll arrange a replacement or full refund at no extra cost.

We take your privacy seriously. This policy describes how we collect, use, and protect your personal information.

Information we collect:

• Contact information (name, email, phone) when you place an order or request a quote
• Shipping address for order fulfillment
• Order history and preferences

How we use your information:

• To process and fulfill your orders
• To communicate about your orders and quote requests
• To improve our products and services

We never sell or share your personal information with third parties for marketing purposes. Your data is stored securely and only accessed by authorized staff.

By using this store, you agree to the following terms and conditions.

Orders and pricing:

• All prices are subject to change without notice
• Volume pricing is based on the quantity ordered per line item
• Orders are subject to product availability
• Custom orders require approval of artwork proofs before production

Production and delivery:

• Production times vary based on product, quantity, and decoration method
• Estimated delivery dates are provided as guidance and are not guaranteed
• We are not responsible for delays caused by shipping carriers

Intellectual property:

• Customers are responsible for ensuring they have rights to any logos or artwork submitted
• We reserve the right to refuse any order containing copyrighted material without authorization